FAQ's & Policy

 
- What are standard insert measurements?
Standard insert measurements are as follows:
- Pocket: 3.5 x 4.8in / 88 x 120mm
- A6: 4.13 x 5.83in / 105 x 148mm
- Personal: 3.75 x 6.75in / 95 x 171mm
- A5: 5.83 x 8.26in / 148 x 210mm
- Can you make inserts in other sizes?
If you need inserts in a special size feel free to CONTACT me and we can set up a custom order for you! Please do not request specialty sizes without contacting us first unless it is noted as ok in the item description.
- What are true A6 page dimensions?
Shopping for true A6 inserts can be a trial, there is a lot of misslabeling out there in the planner market. A6 is sometimes used to refer to personal size, which is inaccurate and where the trouble comes in. In actuality personal and A6 are two different sizes with completely different dimensions and ring spacing. True A6 paper measurements are 148 x 105mm, which is approximately 4.13 x 5.83in (as A6 is not a standard US paper size, the exact measurements do not convert accurately into inches). A6, when compared to personal, is wider and shorter, more closely resembling dimentions of standard US letter or A4 and A5 size paper. For this reason most users feel A6 is a more "natural" and "comfortable" paper size to use than personal, which is much taller and thinner.
- How long will my order take to ship?
Due to the wide range of options offered on most items in the shop almost everything is NOT made untill you order it. Depending on the size of your order and season (busy/not busy), and extent of customiztion, please allow 3-7 buisness days for standard orders (non customized orders), and 5-12 business days for customized orders to be edited, created and/or printed before they ship. During some times of the year it can get incredibly busy and orders can take longer than stated above, if you're in a hurry to get your order please add the express processing option to your cart from the "shipping add-ons" listing in the shop, this will garauntee a 3 day wait time before shipping.
- Shipping
- SERVICES: All orders are shipped first class, or first class international, with tracking via USPS as our standard service. You can add express international, priority and/or insurance if you'd like via our shipping upgrade listing in the shop.
- TRACKING: You should receive a shipping notice via e-mail, with tracking, when your order ships and you can check the status of your package via your personal Agenda Shop account if you create one at checkout.
- PRICES: Shipping prices are tiered, the higher your order cost the less you'll pay for shipping!
-Domestic shipping on orders up to $25 is $4.50, and shiping is FREE on orders OVER $25!
-International shipping on orders under $25 is $12.00, on orders from $25-$50 shipping is $8.00 and international shipping is FREE on orders over $50!
- LOST/DAMAGED PACKAGE: In the instance that you purchased insurance on your order OR you chose priority shipping and your package was lost or arrived damaged do NOT file a claim with USPS before contacting us, in the case that YOU file the claim before speaking with us we will NOT be able to replace your package or refund you.
- UNINSURED: In the instance that you did not purchase insurance or priority shipping and your items are lost by the postal service you will NOT be refunded and the items will NOT be replaced, once packages are shipped they are out of our hands, if you're worried about your package please purchase insurance, it is VERY affordable.
- INSURED: If your package is insured it will be replaced or refunded if it arrives damaged or is lost during shipping. If tracking states "delivered" though it is not considered lost. Mail theft after delivery is considered the customers responsibility, please safeguard your packages.
- Returns and refunds
- GENERAL: Due to the massive amount of options and customization offered in the shop we do not except returns or refunds unless items arrive damaged or defective. This is because it is highly unlikely someone will order the same exact item in the same quantity within a time period that the inserts can still be used. Once an item is printed and the work and materials have been used they are unlikely to be able to be recycled to another customer. Please double check your order and insert sizes, items ordered incorrectly will NOT be refunded and are not exchangeable.
-DAMAGED/WRONG ITEMS: If your item arrives damaged or you recieved the WRONG item please contact the shop within 24 hours of receiving the package with photos of the items. If your items were damaged during shipping and you purchased insurance or you received the wrong items I will work quickly to remake and/or reprint a replacement and ship it to you within 3-5 days or offer you a shop credit in an amount equal to that of the item in question. Uninsured damaged items are replaced on a case by case basis. Please also see "LOST/DAMAGED PACKAGE" above, do NOT file a claim with USPS if you want your items replaced or refunded!
- Canceling an order
 Orders can be canceled within the first 24 hours after ordering, after that time period orders are being processed and filled and can no longer be canceled. 
Exchanges and credit
Please see "Returns and Refunds" above.
If for any reason you're not happy with your inserts please contact me within 3 days of receiving your order and we can work toward a solution.
- Can you design and print an entire custom insert for me, something not currently offered in the shop?
Yes! Custom orders and requests are welcome, just contact me and we will go from there!
- Can I order a dated insert undated?
Yes, any dated insert can be made undated, free of customization charges, just leave a note at checkout.
-International orders and customs fees
I know a lot of you are ordering from countries that charge extra fees upon delivery, if you are placing a order that would get hit with these extra charges I will do everything I can to help you avoid large fees. (Wink Wink)